Terms & Conditions

Thank you for considering our service that provides personalised children’s stories told by your family pet as an animated video. We have a few simple terms and conditions that we want you to be aware of:

Due to the personalisation aspect of our service, we cannot offer refunds if you are unhappy with your product. However, we will offer a free replacement if there are any technical issues with the product.

We aim to deliver your bundle of stories within 7 working days, but please understand this may not be possible if there is high demand.

It is important that you provide us with correct details when placing your order, as incorrect details may result in us not being able to deliver your product successfully.

By using our service, you agree to these terms and conditions. Thank you for choosing Superstar Pets Super Stories and we look forward to creating a unique and memorable experience for your family.